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What powerful tool can we use? 

There are free accounts with limited functionalities. 

Please use this first 

https://canvanizer.com/new/business-model-canvas​

Another powerful free account is Miro. 

https://miro.com/templates/business-model-canvas/​

Who should build this? 

One of your team members should build this and share this with the group, before the first workshop. It's easy to use. Be as precise as possible with your diction. For example, for customer segment, don't just say "teenagers" when you mean "16 to 19 years old." Start from the right side of the Canvas, then move across and down, until you have filled out all the boxes. There is no perfect Canvas, and continual iterations will improve your diagnosis and understanding. 

When is this required? 

You are expected to create one for the team, and share this with your client in your feedback meeting. This encourages sharing, confirmation, and mutual understanding. Have you scheduled your first meeting after your kickoff with our clients? If not, that meeting should take place immediately. We will go deeper into the Business Canvas on the first workshop but you must have done your homework first. 

Yes, before we can begin healing the client, we need to know much more about our client.